own web site to take advantage of additional features, such as additional memory which allowed him to include product brochures and photos that could be downloaded for proposals. Post notes that the purpose of the site isn’t to show how smart its members are and encourages visitors not to be afraid to ask questions. I think it's the real skinny about what the products can and can't do, says Post, plus the ability to get information quickly. Too often we call a product manager or district sales manager and don't get a call back in a timely manner, and then when we get the call, they say they'll get back to you if they don't know the answer. This could take a few more days. Adds Post, The reason we're asking the question is because the customer or the potential customer asked the question and these days you must be on top of your knowledge because if you aren't someone else is, and that someone else may get the sale or the heads up in the knowledge area. I've stated many times on the P4PHotel that with more than sixty pieces of hardware and 30 pieces of software, none of us are experts. However, we all have a certain expertise in different markets or different hardware and software. The Hotel allows us to share our information and then we as a group are more knowledgeable in all of these markets along with hardware and software.