Daily Managed Print Service Industry Notes from Around the World! 2/22/2012

UniPrint(TM) Launches Infinity Managed Print Solution "Organizations are adopting managed print services with the goal of reducing the cost of printing while improving document processes and efficiency," said Scott Hornbuckle, Senior Market Analyst at leading managed print services research and consulting ...read more here

Konica Minolta To Exhibit Healthcare Solutions And Managed IT Services At ...
Services range from IT management, email security, server and network monitoring and 24×7 client help desk support designed to support healthcare specific IT requirements Managed Print Services for Healthcare – Konica Minolta's Optimized Print Services ...read more here

Managed print services are benefiting a list of segments that include defense contractors to financial services and healthcare providers. Enterprise businesses are starting to realize the bottom line benefit to getting their output under control....read more here

HP IPG shares recent solution offerings by the Company in print and imaging segment, technological advancements in the recently launched products, managed print service adoption and awareness rate and with other vital details....read more here

Managed Print Services is another focus area for growth. On the enterprise front, Print consolidation and Green initiatives are driving corporates to relook at their printer deployment and explore opportunities for savings, this is an area where HP is ...read more here

Good Selling=-

Daily Managed Print Service Industry Notes from Around the World!

Like other printing companies, Lexmark has placed a heavier focus on providing so-called managed print services to help offset headwinds in traditional hardware and supplies businesses. Under such services, printing companies are typically contracted ...read more here

One might not think much when clicking on the print button and taking a printout about how much energy was consumed in the process. This leads us to question how aware Indian enterprises are when it comes to the concept of Green Printing? Is it just a buzzword or is it morphing into reality, albeit slowly. ...read more here

FORT LAUDERDALE, Fla., Feb. 1, 2012 -- Building on its reputation as a leading managed print services (MPS) provider, Mosaic Business Solutions was named as one of 'The Best Places to Work' in South Florida by the South Florida Business Journal. The organization, along with the other honorees, will be recognized at a special event on February 23rd...read more here

Nuance is a company with a plethora of products covering voice recognition, document capture and print management. As Nuance has largely grown through acquisition (about 50 in the past 10 years) it is probably better known by its product names, which include established brands such as PaperPort (desktop productivity), OmniPage (OCR), Dragon Dictate (voice recognition), eCopy (document capture and workflow) and Equitrac (print management) – its most recent buy....read more here
In its latest report on the print market, analyst firm IDC says that, after a flat trend in 2010, it now expects home and office print volumes in Western Europe to slow down even further, declining at a CAGR of 0.6 percent from 2011 through to 2015. IDC says the increasing popularity of IEMDs will contribute to this slow decline.

"New Internet-enabled mobile devices change the nature of users' relationship with documents," said Arnaud Gagneux, director, Imaging Hardcopy and Document Solutions, Western Europe for IDC. "This affects both consumers and businesses, and offers hardcopy vendors opportunities for growth in security, document solutions, and managed print services, to name a few."...read more here

-=Good Selling=-

Daily Copier & MFP Industry Notes from around the World

Fuji Xerox (Kanagawa / Japan; http://www.fujixerox.com/) has developed a biomass plastic containing more than 50% by weight of plant-derived materials for use in mechanical components in interior moving sections of its printing and copying machines. The company began introducing...need to read more?

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces the launch of SchoolFlow®, EducationFlow®, HealthFlow® and LegalFlow®, customized electronic document management suites developed in conjunction with Prism Software to address workflow demands across key vertical markets. Fully integrated with Konica Minolta’s...what to know more?


One of the questions I hear frequently is about the potential impact of memjet – the inkjet print head technology – on the wide format digital print market. This question is likely to become even more common following the announcements at Graph Expo and LabelExpo that two companies have become the first to integrate the memjet print head technology into wide format digital print solutions...read more

UDOCX will be at the SharePoint Conference next week in Anaheim. My collegue and UDOCX Product Manager Fabien van 't Woudt will be attending the conference next week monday and tuesday (3rd and 4th of October 2011). Please let me know if you need any additional information...read more

Redwood City, Calif. and Ramsey, N.J. - All Covered, a division of Konica Minolta Business Solutions U.S.A. (Konica Minolta) focused on delivering high-performance Managed IT Services to small- and medium-sized businesses, is pleased to announce that Vertical IT Solutions, a Managed IT outsourcing company based in Tampa, Florida, has joined All Covered...read more

-=Good Selling=-
You know the story, it is not free.

You built a TV or a stereo into your cost and gave it away at N/C to the Decision Maker. I heard of one DM who get a free Recreational Trailer ($15k) if he signed on the dotted line.... and he did. ($10k copier + $15k trailer = $25k lease). I let how the DM handles these gifts up to themselves. If they object, no problem but the price remains the same. Is this ethical business practice?...want to read the rest?

To Ricoh "What I Want for Christmas" 2010

Christmas Note:  Glass ornaments are the most popular of today's German Christmas decorations. One glass ornament in particular is very interesting. It is a pickle! Pickles were used as common German Christmas decorations on the Christmas tree. The legend of the pickle states that when decorating the tree, you must hang the pickle last and hide it among the Christmas tree branches. On Christmas Day, the first kid to find the pickle would get a special blessing for the coming New Year and an extra present

Back in 08 I posted a blog titled To Ricoh "What I Want for Christmas", some of those Christmas wishes came or are coming true almost two years later.  I had asked for Color Scanning on high volume units (got it and Santa made me happy), print files from USB or SD cards (got it, about two years late), a Gelsprinter Plotter (I got an Epson instead), a real A4 device (not some printer with scanner attached, don't have this yet, however Santa's suppose to bring me one after Christmas), a Digital Duplicator that duplex's 11x17 (nope, didn't get one of these either), Biometric Authentication (did not get and I'm really pissed), a wide format system that will scan in color (dagnabit, I was suppose to get this a few months ago, all I hear is that it's coming, thanx Santa another gift that everyone else got but me). 

So, this year I put together another wish list from Ricoh:

• Duplexing A3 Digital Duplicator that prints in two colors!
• 50, 60, 70 ppm A4 MFP that has the cost per page of the A3 MFP
• Low Volume wide format system with color scanning (4 pages per minute or less)
• A "Green" MFP that will let me use the same paper over and over (erase image)
• A Digital Color Envelope Press (really, really want this)
• A Booklet Finisher that will fold and staple thick stock for Segment 3 & 4 systems
• A folding unit that will create a "z" or "gate" fold on letter size prints or copies
• Embedded Print Cost Calculation Software that will allow us to charge by coverage used
• Embedded Print Software that will report what documents were printed and by whom
• A 20ppm A4 MFP that has a retail cost per page of .10 cents

I don't think I'm gonna see any of these this Christmas and I'm kinda wishy washy about next Christmas also, but I'm going to keep the faith that Father Christmas will make a few of these happen.

Do you have a wish list from another manufacturer or even Ricoh, if so post in the comments section!

-=Merry Christmas=-

LaserMonks helping the Environment "One Click at a Time"

Laser Monks has got it right, help the environment by recycling, use soy based toner, save some cash and give back.

Lasermonks use a soybean based toner, it's grown in fields rather than manufactured from fossil fuels. Lasermonks state that "Environmentally, using soy based toners is a win-win situation...industry leaders report that it takes about 2 liters of oil to make 1 lb of toner powder required for each oil-based cartridge. U.S. businesses, organizations, educational institutions and governmental agencies currently consume more than 100 million cartridges per year. That equates to 100 million pounds or approximately 50,000 tons of material petroleum is used to produce."

Here's some fast facts about Lasermonks:

- run by the Cistercian monks of Our Lady of Spring Bank in Sparta, Wisconsin
- offers cartridges filled with toner made from soy beans, for businesses who are concerned with the environment. It is unknown the long term effects of using soy based toner on a laser engine
- for every cartridge of soy toner it sells, the company will plant a tree in Brazil and donate $1.00 to a world hunger group
- for any cartridge purchased, the company promises a prayer
- soy toner is only available in black

I'm a big fan of their Trappist Preserves, if you haven't tried these I suggest you do, my favorite.....blackberry and peanut butter on whole wheat, yummy.

Now, you can't eat the toner, but I'm sure your laser printer won't mind the change of diet, take a trip here to find out more lasermonksgreen.

-=Good Selling=-

Copier Sales Tips "Selling GREEN MFP's"

This was a recent post I had on the Ricoh Family Group P4P Hotel. To say the lease I was astounded when one of my clients asked for a "GREEN" copier/MFP.

I put this flyer together today as handout to customers, hope this will work, if you have anything else to add, please do so and we can have a killer document:

• Eliminate your Fax Machine with a Fax Server: A fax server will eliminate the need to print faxes, which will reduce paper costs, reduce maintenance costs, and reduce toner costs along with hardware. Fax servers will also keep an digital copy of all inbound and out bound faxes (you’ll never lose another fax)

• Multifunctional Systems: These systems can print, scan, fax and copy in color for pennies and eliminate the need to have four different devices in the office. Multi-functional systems have a very low cost per page when compare to standalone fax machines, copy machines, laser or ink printers. Consider this, the average laser printer and fax machine has a cost of .03 per page. Multifunctional Systems have a cost of .0125 per page. That’s a savings of over 50%! Where else can you cut your costs by over 50% these days? If you’re printing color documents on a laser printer, your savings could twice as much!

• E-copy: Easy to use software that will allow you to convert documents to pdf’s, along with the ability to markup documents (circles, arrows, lines, notes, signatures). You can even fill in text on a pdf document, along with having OCR capabilities. This software eliminates the need to print documents, add notes and re-delivery the paper document. Everything can be accomplished with out printing paper!

• Print Management Software: We all have them the inexpensive printers that we bought for a few hundred dollars. Did you know that printing in color on these devices can cost as much as 60 cents a page for ink jet and 20 cents a page for laser? Print Management software coupled with a Multifunctional System takes the guess work out of printing (which device will save me money); the software will monitor and redirect the print job the lowest cost system on your network. This inexpensive software can save thousands of dollars!

This is just the tip of the iceberg, if you would like to know more about “Going Green” and reducing your costs, please call me for an appointment.

Duplexing Duplicators, Rise of the “Green” RICOH DX 4640PD Duplicator.

Duplexing Duplicators, Rise of the “Green” RICOH DX 4640PD Duplicator.

Death of Duplicators was an article I read many years ago. I too thought the technology was dead. However, it seems “Green” Duplicators are now the “in thing” . You may ask how the heck can a duplicator be Green? Well, they can and I’ve outlined one particular system in this blog. Others may ask what is a digital duplicator? If, so you can go here http://en.wikipedia.org/wiki/Digital_duplicator .

Ricoh introduced a Duplexing Duplicator (RICOH DX 4640PD) a few months ago, that’s right it will print both sides of the paper (letter size) in one pass, thus saving paper and trees. In fact this “Green” Duplicator can print 240 images per minute (ipm), which almost doubles the speed of any current duplicator on the market today.

The RICOH DX 4640PD also utilizes these “Green” Features Quick Start Up Technology, Power Saving Sleep Mode and uses NO HEAT to fix the image onto the paper! In fact this system uses a “cold process” to dry the ink. Thus electric consumption is decreased which enables a cost saving to the customer. Think of this, this system is ready to make prints after only 15 seconds, about the time it take too put on original on the glass or send a print job to the system.

So, who the heck needs a “Green” Duplicator? Schools, Large Churches, Health Care Providers, Faith Based Organizations, Colleges, and Hospitals can benefit from using less paper! That’s right two bring home flyers can now be printed on the same piece of paper in a single pass. How about forms, tests, charts, NCR forms and reading material they all work too right. How about companies that need thousands of bi-lingual forms or instructions? Can you image having an old duplicator that did one million pages a year can be cut to five hundred thousand, that’s a savings of 100 boxes of paper and a heck of a few trees.

If you have an old duplicator that can print up to 11x17, and you only print letter size documents, did you know that you are wasting half of the plate material? By acquiring a new “Green” Duplicator such as the RICOH DX4640PD you could cut your plate costs in half and help save resources!

Duplicators can also print in single or dual color and print onto virtually any type of media, so if you didn’t think a duplicator was for you, think again.

-=Good Selling=-

Gestetner Digital Duplicator DX Series - The most amazing home videos are here

Selling Copy Machines "Going Green"

As a rebutal to my last blog and also to hop on the "Green" Band Wagon, I developed this for my cleints to read!

Want to Go Green!


· Eliminate your Fax Machine with a Fax Server: A fax server will eliminate the need to print faxes, which will reduce paper costs, reduce maintenance costs, and reduce toner costs along with hardware. Fax servers will also keep an digital copy of all inbound and out bound faxes (you’ll never lose another fax)

· Multifunctional Systems: These systems can print, scan, fax and copy in color for pennies and eliminate the need to have four different devices in the office. Multi-functional systems have a very low cost per page when compare to standalone fax machines, copy machines, laser or ink printers. Consider this the average laser printer and fax machine has a cost of .03 per page. Multifunctional Systems have a cost of .0125 per page. That’s a savings of over 50%! Where else can you cut your costs by over 50% these days? If you’re printing color documents on a laser printer, your savings could twice as much!

· E-copy: Easy to use software that will allow you to convert documents to pdf’s, along with the ability to markup documents (circles, arrows, lines, notes, signatures). You can even fill in text on a pdf document, along with having OCR capabilities. This software eliminates the need to print documents, add notes and re-delivery the paper document. Everything can be accomplished with out printing paper!

· Print Management Software: We all have them the inexpensive printers that we bought for a few hundred dollars. Did you know that printing in color on these devices can cost as much as 60 cents a page for ink jet and 20 cents a page for laser? Print Management software coupled with a Multifunctional System takes the guess work out of printing (which device will save me money); the software will monitor and redirect the print job the lowest cost system on your network. This inexpensive software can save thousands of dollars!

Comments are Welcome!!

"Copy Machine Sales" Copier Manufacturers Confuse Me

Question: How do copier companies make money? Answer: By putting ink or toner on paper. Very simple right?

In a recent press release by Xerox, "more than 70 percent of Xerox total revenue comes from sales of supplies and services -- also known as "post-sale."


A recent press release by Ricoh in Europe made this statement: Chief executive Nigel Palmer revealed that printers now account for about half of Ricoh’s revenue and he told resellers that a move towards selling them should be a priority.“If you are not already doing it, please do it quickly. Within two years, three quarters of sales will be printers,” he said.





The Big Lie?


I have an issue here, I keep reading all of the hype about "Going Green" saving paper, do more scanning, print two sided more often and the latest craze is "Print Management Solutions"

Hey, if you're in the business of putting ink or toner on paper then why are manufacturers such as Xerox, Ricoh, Canon, KonicaMinolta, Sharp, Kyocera, Oce and Toshiba pushing scanning solutions such as Document Management Software? Scanning documents and not copying them should decrease paper usage, save trees, save oil, and other resources right??? Well, not entirely true from what I've heard, in fact scanning solutions may actually increase the amount of paper you use! Fact is most people who need to review a document will print it first and then make notes or markups on the document.


Most of these pages will be printed to low cost printers that are located next to the user and have a higher cost per page than multifunctional copiers and almost all of the low end printers use AIO cartridges (All in One, toner, drum, developer unit), its estimated that half of these end up in the landfills. So, if we're using more paper, more ink and toner, and more cartridges how the heck are we "Going Green" and how are we saving resources?


I have a current customer that scans every document they receive, they then index and archive the documents. Before they started scanning their monthly volume of copies and prints was about 25,000 pages. One year later, their volume is now 34,000 pages per month!





"Going Green"


Here's a thought, most manufacturers have reclamation facilities that will accept spent cartridges. You can ship the empties back at no charge, why not implement some type of credit to the end user for returning all of the spent cartridges, the drum kits, and fuser kits. Once at the reclamation center, they can be rebuilt or recycled! Manufacturers may be able to capture more of these cartridge's and decrease the amount going to landfills.

Remember the first two statements? 70% of Xerox revenue if from supplies and service, Ricoh states that three quarters of sales will be printers.

Scanned documents migrate to lower end printers with a high cost per page. Whats the answer, Print Management software can re-direct print jobs to more efficient printers that have a lower TCO, and paper will never go away!





-=Good Selling=-

Why are MFP manufacturers not GREEN!

You've hear it over and over, it's all about capturing pages, especially in the SMB market place. So, why do MFP manufacturers like Canon, Xerox, Ricoh and Konica Minolta continue to manufacture stand alone laser printers that have a high per page cost with thier AIO cartdiges (All In One) and are not good for the environment?

Since I have sold Ricoh for so long, I'll start with a Ricoh MFP161, this unit can be purchased as just a copier, or fax/copier or a copier/printer/scanner/fax. This system also prints at 16 page per minute and can up to three paper source trays. Whats great about the MP161? The low cost of toner! The toner cost is .004 per page at retail. An Image Drum for the Ricoh MP161 is around $160 and has a yield of 45,000 pages which has a per page cost of .00355. Total per page cost at retail is around .00755. Oh, and by the way the toner cartridge is rated at 6% coverage.

Ricoh also sells the BP20 laser printer, which prints at 22 pages per minute, and can also have upto three paper sources. The Ricoh BP20 uses a AIO (All In One) cartridge that houses the toner and the drum. Retail cost for the cartridge is $124 and the yield is 5,000 pages based on 5% coverage. The retail cost per page is .0248 per page.

These numbers represent a savings of .01725 per page.

I realize that these per page costs do not include the fuser units, however I am going to give them a bye, because I think each one will negate the other. If the BP20 needs a fuser most customers will throw it (this really helps us GO GREEN) out because of the price and buy another printer, representing an increased cost to almost as much as the cost of the fuser replacement on the MP161.

Here's my spin for all of the MFP manufacturers, lets assume they all have the technology to implement a World Wide "GO GREEN" strategy. Take the existing MPF engine of the MP161 and sell it with out the scanning attachment (top part of the unit). Increase the print speed to 20 pages per minute or better. Hey, I'll be the first one to admit I have no clue what it costs to manufacture the MP161 engine or the BP20 laser printer. However if all of the manufacturers took the time to educate the buyers on Total Document Volume, Total Life Cycle Cost and the detrement to the enviroment from laser printers and AIO cartridges being discarded, they may have something.

I don't mean to rip one manufacturer with this, they all have the same philosphy in place when it comes to stand alone printers. I choose Ricoh products, becuase Ricoh is what I know best and believe they have excellent products. Canon, Xerox, Konica Minolta, Kyocera, anyone that is using AIO cartridges in stand alone laser printers is not helping us "Go GREEN", yes they all have recycling for the AIO cartidges, however at this time I do not believe any of them have a recycling for the laser printers nor their MFP's.

Will MFP's ever outsell standalone printers in this market?