Thursday, August 25, 2011

Daily Managed Print Industry Notes from Around the World!

Businesses can reduce costs and save energy by making the most of managed print services, it has been claimed. Howard Hall, managing director of DTP Group, said that a "comprehensive IT strategy" on print usage will show results in both corporate and  more

There's a tendency in the business world toward managed print services, where firms which may have offered hardware solutions to administrative functions more

Each week, we have discussed the various ways that managed print services are able to assist companies across a wide range of industries. From the education industry to healthcare organisations, entertainment companies, marketing companies and even government sectors, there is no doubt that managed prints services are able to provide a wide range of benefits. For one industry however, the benefits are seen not only within the industry itself but also for society on a larger scale. This industry is the tourism sector, which actively promotes tourism across cities, towns and countries all over the world.... read more

Lexmark has been the center of many recent conversations. Are they an acquisition target? Can they survive given their size relative to industry behemoth’s HP, Xerox, Ricoh and Canon? Can Lexmark compete against larger rivals when offering global managed print…read more

I am constantly evangelizing about the shift from products to services and how firms who remain product-centric will be challenged for survival. Those that transition to a services-led business model will thrive. Does this mean technology no longer matters? Has technology in the imaging market become irrelevant? Absolutely not. In fact, in a services business technology becomes even more

-=Good Selling=-

Daily Copier & MFP Industry Notes from around the World

At Graph Expo 2011, Neopost USA will exhibit innovative digital printing and advanced mailing automation solutions that allow commercial printers to differentiate themselves from the competition and create unique offerings for their customers. more

The campaign attempts to trick users into thinking that they have received an email from a Xerox WorkCentre Pro photocopier, and has the following filenames attached to it; more

Working with ACS, A Xerox Company, the county created the Gold Coast Health Plan to help physicians better manage individual patient care and track progress across the local medical community. The Gold Coast Health Plan is locally-operated so that more

Simms said the city's 51 Ricoh copiers cost about $19000 a year for servicing. The city's Print Services office, which is housed within the Public more

Taws Printers first approached Ricoh in 2008, when it was looking to ... the first digital black & white copier and introducing the colour-capable device. more

Xerox Corporation has appointed Konstantin Klein, previously VP & GM, Xerox Eurasia International Group (XEIG) in Moscow, as its India managing director. In his new role, Klein will be responsible for business operations in India, Bangladesh, Nepal, more

Burlington, Mass., – August 25, 2011 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that its Dragon Dictation and Dragon Search apps for iPhone, iPod touch and iPad are continuing their rapid global expansion with their Scandinavian debut in Norway and Sweden... read more

-=Good Selling=-

Wednesday, August 24, 2011

Daily Managed Print Industry Notes from Around the World!

Now, customers with HP environments can get a global follow print solution, cutting cost, reducing paper/toner waste and improving security. Of course, Cirrato being what it is, this still means centrally controlled direct printing with minimal impact on network, infrastructure and support. read more

Digital systems include color and black-and-white printing, devices, laser and solid ink network printers, workflow solutions and managed print services. Carr's 360 approach and assessment methodology, specializes in workflow optimization and is more

PrintFleet Inc. provides print management and assessment software along with a host of training, business development, and support programs for dealers, distributors and manufacturers in the imaging and managed print services industry. more

Printers and copiers are an environment that is ripe for greater efficiency and cost savings. Pick any department or any business process and you can bet that printers and copiers are essential tools to get the job done. But despite their importance to company performance, printers and copiers are rarely managed as a corporate asset. Often budgeting and planning is decentralized across various departments. This inevitably results in increased operating costs and lost opportunity for process improvement. read more

Thanks for reading the first of many posts, writings and musings here at the Business Transformation Center. You may or may know of my other blog, “The Death of The Copier,” or DOTC. If so, great. If not, that’s good too. The title sometimes invokes emotion – it always does with copier dealers. Readers of more

Ricoh Americas Corporation recently introduced ChaMPS, a Ricoh Managed Document Services (MDS) Program to help its dealers transform their business model to a services-based model to meet customers’ document management needs. The program is comprised of three components—Proven Methodology, Best-in-Class Resources and Ricoh’s Industry Leading Services—which will be offered cafeteria-style. read more

-=Good Selling=-

Daily MFP Industry Notes from around the World

Here's nother interesting note from my drive home today, during a stretch of 15 miles once I gotover the Raritan River, I counted 107 businesses that were related the auto industry such as gas stations, car wash, auto parts, car dealers (new and used) etc.....
A former German investment banker has been accused of insider dealing and encouraging his two associates to invest in shares in Océ prior to its acquisition by Canon in 2010. read more
Convertible Solutions has developed a new double weight postcard stock to enable the printing of 24 point postcards on HP Indigo, Kodak Nexpress, Xerox iGen and other digital presses. The Double Thick Impact Cards are designed for printers and direct more
Working with ACS, A Xerox Company, the county created the Gold Coast Health Plan to help physicians better manage individual patient care and track progress across the local medical community. more
FOSTER CITY, Calif., Aug. 24, 2011 -- As it marks the 20-year anniversary of the first Fiery® digital print server, EFI™ (Nasdaq:EFII) today launched the next-generation Fiery platform. Fiery technology is long recognized in the industry for its blazing speed, color accuracy, image quality, and intuitive user-interface, and with this launch increases operator productivity, produces more
TOKYO, August 24, 2011 -- OKI Data Corporation, an OKI Group company specializing in the printer business, today announced the receipt of HardwareMAG's Silver Award for its A4 color digital LED multifunction printer, MC361dn in Singapore. more
Aug 24, 2011 Ramsey, N.J. – August 24, 2011 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced a Speaker Series in the Konica Minolta Booth #2227 at GRAPH EXPO 2011 from September 11-13 at McCormick Place South in Chicago. read more

-=Good Selling=-

Tuesday, August 23, 2011

Selling Copiers & MFp's "Tell em it's God Calling"

I tell ya, when you get down to the last few days of the month and you're sitting on 105K that can close, anything can happen.

While I was taking a break from making some follow up calls, and I had just made a boat load of them (all of this was before the earthquake).  I overheard one of the reps state his name and our company on the phone. 

Well, I knew what the question was "Who is calling"? 

After he got off the phone I stated the next time I'm gonna tell someone it's GOD calling and see what happens (of course I was just kidding).

 However here's few things that will irrate GOD!

  • Don't leave God on hold forever
  • Don't have a nasty attitude towards GOD
  • Don't hate GOD for calling
  • Don't put GOD into voice mail (ever)
  • Don't tell GOD he or she is away from their desk
  • Don't tell GOD we're not interested
  • Don't tell GOD we just leased a machine a week ago (that irrates GOD more than ever, it's like "you shoulda been here yesterday the fish were all over the place)
  • Don't ask GOD what are you calling in reference to
  • Don't tell GOD not to call again
  • Don't tell GOD that person isout to lunch at 3PM in the afternoon 
  • Don't tell GOD he or she just stepped out
  • Don't tell GOD he or she is busy
  • Last but not least DON'T EVER HANG UP ON GOD!
So, the next time you've had a busy day on the phone, maybe you can use the GOD card, I'm sure it will either get a laugh or someone will hang up on GOD!

-=Good Selling=-

Daily Managed Print Industry Notes from Around the World!

WEST CALDWELL, NJ. – August 23, 2011 – Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, today announced that it will provide Benedict College with a Managed Document Services (MDS) solution. As part of the new relationship, Ricoh will manage more than 60 multifunction products (MFPs) placed throughout the Benedict College campus, as well as Benedict College’s on-campus print center, where two full-time Ricoh employees along with one full-time and two part-time Benedict College interns will work to serve the document management needs of the Benedict College students, faculty and staff. read more

The NSW Department of Education and Communities (DEC) has penned a deal with Fuji Xerox Australia (FXA) for the supply of managed print services across its 60,000 print, copy and fax devices. read more

While there is no doubt that almost every business across any industry can benefit from managed print services, one such industry that stands to realise huge advantages is the retail industry. From small shops all the way through to large shopping centres, factories and other outlets, the retail industry relies a huge deal on print needs. As many retail organisations are on the medium to more

-=Good Selling=-

Daily MFP Industry Notes from around the World

Bidvest company, Konica Minolta South Africa, has once again proven the importance of skills investment, becoming the first local business within its sector to enable customers to integrate its digital multifunctional devices directly into Microsoft SharePoint collaboration software. read more

ROSELLE NJ,, Aug. 22, 2011  -- August 23th , 2011 -- Inc. magazine today ranked Metrofuser () in its annual Inc. 500/5000, an exclusive ranking of the nation's fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy--America’s independent-minded entrepreneurs. read more
Newton, Massachusetts  August 23, 2011
The color laser printer market has matured over the last several years. Vendors introduced new machines in almost all segments, providing end users with a wider range of device options and allowing companies to purchase devices that are tailored to their needs rather than settling for whatever devices may be available. read more

NEW YORK, August 23, 2011 - A2iA, (@A2iA), the worldwide leading developer of handwritten and machine printed text recognition, information extraction and intelligent document classification software, announced today that A2iA DocumentReader(TM) has been named a “Trend Setting Product” by KMWorld magazine. This is the fourth consecutive year that more

The New South Wales Department of Education and Communities has picked Fuji Xerox Australia to manage its new "Pay As You Print" optimisation program that will see it install printing equipment in schools at no upfront cost, with the schools only paying for what they use. read more

The City regulator alleges that Thomas Ammann, 38, passed inside information on the 2009 takeover by Canon of Oce NV, a Dutch copier maker, that he gleaned while advising Canon as a Mizuho employee. He is accused of passing it to two other defendants more

Ramsey, N.J. - August 23, 2011 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced that Jet Mail Services, Inc. (Jet Mail) has expanded their production print capabilities with the purchase of three bizhub® PRESS C8000 Color Digital Presses. read more

Phoenix, AZ (August 23, 2011) – Mutoh, an industry leader in wide-format printers, proudly hires Nick Gonzalez as Mutoh’s newest customer field service engineer. Gonzalez’s extensive background in technical support and customer service makes him a perfect fit for his new position. read more

Monday, August 22, 2011

Daily Managed Print Industry Notes from Around the World!

AUXILIO  is the only health care exclusive, vendor neutral Managed Print Services (MPS) firm that provides document production management strategies, services and solutions to hospitals throughout the United States. AUXILIO’s continuous workflow improvement solutions more

After testing and establishing the new document workflow infrastructure, OPS offers a scalable portfolio of services to run and manage the print device fleet. Tailored to individual requirements, these can complement existing IT services or take over more

Even the most rural areas of the United States have small businesses in need of a managed services provider. You'll find proof of that in speaking with Citrus Networking Solutions Group President Teresa Bell (pictured). Bell landed on our MSPmentor 250 more

According to a release, as part of a new managed print services (MPS) strategy, Xerox will provide the Cisco workforce with more ways to produce and manage more

-=Good Selling=-

Daily MFP Industry Notes from around the World!

Sharp Middle East has launched the Open System Architecture (OSA) - Network Scanner Tool (NST) for its range of Multi Function Printers (MFP), the company said. It transforms the Sharp MFP into a hub for all existing applications - making document more

PALO ALTO, Calif., Aug 22, 2011 -- School districts across the country are going digital to better manage time-consuming administrative processes such as student enrollment, payroll and data storage -- and in turn, are saving money and time. Using Xerox Corporation's DocuShare(R) Enterprise Content Management (ECM) Platform administrators are able to focus their energies on what matters most -- educating more

UXBRIDGE, U.K. – 17 Aug, 2011 – Xerox has appointed Martin Boyle general manager of Xerox Scotland and Ireland, where he will lead direct and indirect sales teams for Xerox’s full portfolio of products and services. read more

PALO ALTO, Calif., Aug. 22, 2011, HP Enterprise Services today announced that NHIC Corp., a subsidiary of HP, has been awarded a $72.3 million, five-year contract renewal by the U.S. Centers for Medicare & Medicaid Services (CMS) to continue servicing Durable Medical Equipment (DME) suppliers in 11 northeastern U.S. states and the District of Columbia. read more

-=Good Selling=-

Sunday, August 21, 2011

Selling Copiers & MFP's "How to be Successful"

What does it take to be among the elite sales people at your branch or your dealership?

For starters you've got to have a passion for being number 1.  Nothing floats my boat more than being at the top of the totem poll each and every month. I like to win, don't like to lose and will do the extra work to make sure my numbers are the best they can be month in and month out.

I've spoken about the 3D's of selling before and they are Desire, Dedication and Determination.  Too often I see reps that will slack off once they've hit their number. The phone calls, the appointments and the opportunities drop. On the other hand I also understand why this can happen, our business unlike any other is filled with rejection, riddled with price driven customers and reps, along with countless hours of research that can lead to failure.

To be the best you've got to WANT IT!  Why would you be in sales if you didn't want to be at the top of the ladder each month, each quarter and year end?

For me, I pick out a goal each year, this years goal is to be number one, not only in percentage of quota but overall sales volume (it's gonna be a dog race to the finish).  I'll admit, I'm driven and once I set my mind on something I'll try my hardest to achieve that goal.  Along with claiming the goal,  everything else seems to fall in place like the commissions, the spiffs, the placements and additional knowledge of the competition. It's a never ending learning cycle and what I like best about sales is that as long as you put the work and effort in, you never know what the next day is going to bring!

So, I've got these three targets that I try to hit every month, I know that as long as I hit these targets I'm going to be Number 1.

I'm going to re post this blog on the P4P Hotel forums with those three targets that helps me be number 1 each and every month.  Feel free to log on and become a member of the largest group of Copier (Imaging) Professionals in the world!

-=Good Selling=-

Friday, August 19, 2011

Daily MFP Industry Notes from around the World!

Before we kick off the latest news from the world of copiers and printers here's a little tidbit of information for you!  When traveling to Sandy Hook, NJ from the Garden State Parkway using Route 36 East be prepared for a SLOW ride.  In 11.7 miles you'll see thirty (30) traffic lights.  On the way home today I had to stop at 11 of them and had 8 slow downs, plus it took almost 40 minutes!!!

August 19, 2011 - Labelsprint Ltd, Rhyl, North Wales, has announced the purchase of the UK’s first Xeikon 3500 digital colour label press. The machine, officially launched to the UK market at IPEX 2010, provides for a wider media width than other Xeikon label presses, offering Labelsprint significant opportunities to run both wider and longer label runs and to print smaller format products more efficiently and more cost effectively. “I knew when we were being shown the Xeikon 3500 for the very first time at an industry demonstration in Belgium that it was the machine that we needed to rise above the rest of the digital market,” said Gary Lovell, Sales Director of Labelsprint. read more

Sydney, Australia – August 19, 2011 – Fuji Xerox Australia continues the heritage of its Nuvera platform in Australia by announcing the launch of the Xerox Nuvera 200 EA Perfecting Production System and GBC eBinder 200 inline finishing solution.  The Xerox Nuvera 200 EA Perfecting Production System is the latest addition to a broad, industry leading line-up of monochrome cut-sheet production devices, tailored to meet the extended high-speed and high-quality requirements of Fuji Xerox customers. read more

STAMFORD, Conn., August 19, 2011 - Pitney Bowes Management Services (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), will showcase its legal services, specifically in the areas of eDiscovery services and litigation support services, at the International Legal Technology Association 2011 Annual Conference to be held August 21-25 at the Gaylord Opryland Hotel and Convention Center, Nashville, TN. “The legal services market is a key focus area for.. read more

-=Good Selling=-

Thursday, August 18, 2011

Daily MFP News from around the world!

NORWALK, Conn., Aug 18, 2011  -- Xerox Corporation's  board of directors today announced that Sara Martinez Tucker has been elected to the board effective Sept. 1, 2011.  "Sara brings to our board impressive credentials and experience as an accomplished leader. Her success in both the public and private sectors will greatly benefit Xerox and our shareholders," said Xerox Chairman and CEO Ursula Burns. read more

Fake $100 bills, and all the tools needed to make more. A College Station police officer found that and more during a traffic stop. The officer was patrolling in the 2100 block of Texas Avenue when he saw a woman leave a store, and get into a 2011 Dodge Charger. read more

Lexmark International South Africa has announced a three-year global services agreement with Woolworths. The contract, as part of a Managed Print Services initiative, will enable Woolworths to achieve both savings and efficiencies through its print output management. Following a rigorous competitive review, Lexmark was selected because of its thorough approach to total cost of ownership, its worldwide service and support capabilities and its comprehensive set of product features. read more

Canon U.S.A., Inc., a leader in digital imaging, recently introduced the latest addition to its award-winning lineup, the imageFORMULA DR-C125 document scanner. The innovative space-saving design and ease-of-use of Canon's DR-C125 scanner improves information accessibility, management, and collaboration, making it a viable option for a variety of office environments. The DR-C125 scanner features intuitive face-up feeding with top more

LONG BEACH, Calif., Aug. 17, 2011 – iDatix, an emerging leader in the development of document management software, is simplifying the workplace and increasing profitability using Epson WorkForce Pro document scanners. Epson WorkForce Pro GT-S50 and GT-S80 scanners are certified for use with iDatix iSynergy® and ScanDox read more

Calgary, Alberta - August 18, 2011 – With an aging printer fleet and users relying on their expensive desktop devices, the City of Avon Lake was facing increases in its printing costs and resource consumption. To gain control of the city’s finances, a new budgeting structure was implemented so all costs were allocated by department. However, the current printing environment did not have a print management system to track costs so the city sought the help of its office equipment dealer, Ace Business Solutions. read more

Nashville, TN (August 18, 2011) – Océ Business Services, a leader in document process management and electronic discovery, will demonstrate eDiscovery, records management and document imaging solutions at the International Legal Technology Association (ILTA) conference. Océ will also address topics covered at the show including: emerging eDiscovery technologies, document management strategies to deliver better client value and streamline operational efficiency, and the importance of applying records retention policies across all electronic records repositories. read more

-=Good Selling=-

Wednesday, August 17, 2011

Selling Copiers "When is a New Account Not a New Account"

Tis the question!

It's been bugging me for a while and just thought I'd throw it out there for the masses.  How does you company clarify what is new account and what's not?

Here's some emails that I've received from other reps over the last few months.

"Our company sold them some hardware about 8 years ago, after the 36 month lease expired we lost the business and the account went elsewhere.  I was just able to place a small MFP in the account again (hopefully bigger things will come of it), however my company stated that this was not a new account, since they were on the books EIGHT years ago!!    Why is that?"  Lansing, Michigan

"I'm closing to getting the deal for Print Production System for this account, years ago they had a wide format system from us.  They moved, did not have the need for wide format anymore, after the lease they returned the equipment.  Today they have Xerox Production Color and a Canon Production System.  We have no clicks in this account and no traction with Print Production.  Why is this not a NEW account" Boca Raton, Florida

"Dam..........we've got this account that has 28 printers from us and NO copiers/MFP's.  They had 45 copiers from Kyocera until I upgraded them.  I went back to the office with order in hand and was ecstatic that I had pulled in a new account, to me it was a new account because they did not have one copier/MFP from us before.  WTF, why does this not count"   Boston, Mass

I'm in the field just like everyone else.  I understand that NEW business is the way to grow the business.  Going around upgrading existing accounts is not the way to GROW the business.  But, in the cases mentioned above, THEY ARE ALL NEW BUSINESS well at least they are to me!

So, the salesperson in Boston generated 45 new placements of copiers, but just because they had traction with printers it doesn't count for new business?  What about the wide format in Boca, dam it was gone years ago and this company had to no traction in Print Production. 

New business should mean we've generated additional revenue that we did not have from an existing account, hey you put us on the map in that account and that was a great job.  Of course new business is also a place where you have never had a placement of hardware.  Many years ago I was refused a new account status because the customer was getting service from us however they never purchased copiers until  I sold them one, and then there was another where the company was buying toner cartridges for their laser printer.  Yup, I sold em a big fancy color system and it didn't count.

Sales are what you make of it.....sometimes the BS needs to stop and each account should be reviewed on a case by case basis.  Did we expand out exposure, did we gain additional placements, what did we have before.  Just because you never did business with them before is the not the only reason the account should be classified as NEW!

=Good Selling=-

Daily MFP Industry Notes from around the World 8/17/2011

·    Indiana Business Equipment recently completed a studyofthe county's use of printers, copiers, fax machines and multi-purposes devices, with an eye toward serving the county's needs as a single, central vendor. On Monday, Copyco Office Solutions came before the commissioners with  a  similar proposal.

·   FOSTER CITY, Calif., Aug. 17, 2011  -- EFI (Nasdaq:EFII) today announced it has teamed with Xerox Corporation to provide customers worldwide with the EFI Digital StoreFront™ (DSF) Web-to-Print solution, giving print providers a new front door to their business. Available first in the United States, Xerox Corporation's direct sales team and channel partners are now offering the award-winning solution. Read more here

·   ROCHESTER, N.Y., Aug 17, 2011  -- Xerox Corporation will manage global print operations across more than 460 Cisco offices, making printing services easily accessible to employees working from different locations, using a variety of desktop and mobile devices.

As part of a new managed print services (MPS) strategy, Xerox will provide the Cisco workforce with more cost-effective ways to produce and manage documents, improving the efficiency of the print environment by 20 percent. Using the Xerox Enterprise Print Services (EPS) platform to support a new cloud-based mobile print solution, Cisco will allow employees to securely print from any device, anytime, anywhere without downloading software, mapping to a printer or booting up their laptops. Read more here

·   Dunlap, Ill. — The Dunlap school board approved a centralized printing program on Aug. 10 that will save $350,000 over the next five years.

Currently, the district has 337 printers, along with 11 copiers, eight fax machines and seven multi-functional devices.
Read more here

·    BBT Group, a supplier of office copier and print products, purchased the Preston-based company for an undisclosed sum. The Coventry company, which opened an office at Salford Quays earlier this year, said the deal would boost its presence in the North West.
"Oakham Business Systems has a great reputation with very loyal customers and is an excellent fit for our business," said Philip Runciman, director of BBT Group. "The acquisition offers Oakham clients an expanded portfolio of products and services including document management and managed print services." BBT Group has a turnover of about £6m and employs 50 staff. Runciman added: "This is an exciting time for the business as we grow our nationwide offering and extend our presence in the North West."

·   Toshiba and Lexmark are partnering to nudge the managed print services market forward. Specifically, Toshiba Encompass managed print services now leverage Lexmark Fleet Manager 2.o software. As we’ve said before: A growing number of technology vendors are promoting managed print solutions… but only about 20 percent of MSPmentor 100 companies have embraced managed print services so far. Here’s the update.  Read more here

-=Good Selling=-

Tuesday, August 16, 2011

MFP Solutions to the Table and Hardware will Follow!

I've had a few emails in recent weeks to try and get some threads in reference to solutions. There certainly are enough of them out there.

Just today I had an appointment with an IT Manager in New Jersey, company size is about 40 and they have numerous print, copy and fax devices.

The first thing I did was to ask for a tour of the facility. Once I had the ok, I fumbled for the pen and paper and we went to see all of the devices.

This is probably the best way to start any appointment when you're engaging with a new client, so much can be learned from seeing how the machines are placed, where they are placed, how they are used and what type of media is being used. You really can get a firm grip on how they use their machines.

When we arrived at one of the MFP's, I questioned the IT person if they are scanning the documents as search able pdf's. The answer I got was, "well we had looked at document management...", I then replied "was it the expense why you didn't move forward?", the IT Manager agreed and then stated the cost was $20K to get started. With that I brought up NSI Autostore explaining that that you can get NSI for around $1,200 or so and at least start converting all of your scanned images to search able .pdfs.

Daily MFP Industry Notes from around the World

This will be a first and I'll see if I have the time to keep it up.

News from around the MFP world today!

The state of Florida is projected to save up to $15 million and streamline its communications systems with a statewide email service provided by ACS, A Xerox Company. 

For the first time, all Florida state agencies will use the same email system, eliminating 30 separate systems. It is also the first statewide private cloud email solution using Microsoft Exchange 2010, which has the security to be compliant with HIPAA and Criminal Justice Information Services (CJIS) standards and the scalability so the state can make the solution available to local government agencies.

finish reading here

Kyocera Mita India, a subsidiary of USD 12 billion Japanese Kyocera Group, on Tuesday announced the acquisition of the copier division of Kilburn Office Automation (KOAL) for an undisclosed amount.

finish reading here

Sunday, August 14, 2011

Top Ten Favorite Copier Moments!

We started this topic on the Print4Pay Hotel forums a few months ago and I thought I'd share some of the threads that were posted for everyone.

Check out the YouTube video on the left it's pretty good also!

If you'd like to add your own go to this link and register to be a member, don't worry it's FREE!

"Several years back, I installed a fleet of Gestetner 60ppm MFP's in a large private school in DFW. The day after they were installed, a teacher decided to make transparencies (this was only 6 years ago, but they still used them) on the new machine. She made the mistake of grabbing transparencies that were not approved for use on a high-speed copier and proceeded to melt several transparencies onto the fusing unit. Not realizing what happened, she just thought the new machine was broken. So, why not try another machine down the hall. Obviously, the same result. This infuriated our VP of Service who started threatening to bill them for (2) new fusing units as part of the "User abuse" clause of their contract. The bill would've been nearly $2,000. The service technician who received the calls visited the machines and upon confirming that the transparencies had melted onto the fusing units, he abruptly left and grabbed several cans of compressed air from the Staples down the street. When he returned, he sprayed the compressed air onto the fusing units and dropped them on the floor, at which point the transparencies shattered into pieces on the floor & put the fusers back into the machines. They ran perfectly. He's basically a legend on that campus now." by TXEAGLE

"Years ago had a Lawyer come into our warehouse all angry yelling that her Fax machine we just sold her did not work at all.

So we took the fax back to product support and did some testing and could not find anything wrong with it.

After listening to her rant about documents not being sent we kindly asked her to come back to demonstrate what she was seeing as an error.

She takes a sheet of paper fed it in, dialed the test number, hit send, and started yelling

"See the paper just spits back out!"

"that piece of paper is not going anywhere!"

We had to explain to her that a Fax only transfers the image not the actual piece of paper."  by YETI

I was doing a demo when the newer bottles came out it was on a 22 cpm. Open the door and pulled the bottle and flipped it upside down and said look no more spilled toner and looked to see I was pouring toner on their new carpet.The top was still in the chuck.

The funniest one I ever heard was told to be by a technician it was in the mid 80's he dumped the developer out a customers machine and did not have a bag to put it in, so he went into the rest room and put it in the commode, but when he flushed it just spun around in the bowl. He flushed so many time the customer started knocking the door asking if he was ok and needed any help."
by Aficio 400

If you'd like to read the others then click here and if you'd like to learn more about the Print4Pay Hotel, then click here.

-=Good Selling=-

Copier Proposals And Quotes that we've Seen

Over the years one of the biggest attractions of the Print4Pay Hotel forums is the "P4P Hotel's Industry Proposals & Quotes" Forums. To date we have over 300 quotes and proposals that are available for download.

These quotes are pretty much "badges of honor", if you lose the deal you're not asking he customer for the copy of the are you?  Winners make things happen and yes Winners are able to get the copies of the Losers quotes.  I find these quotes to be invaluable, for example how a certain dealer, salesperson or direct branch will go about designing the proposal (and there are some really good ones), along with how poorly some will design one. Believe me, in my proposals and quotes I taken some of the really good stuff and incorporated into my own.  So you can learn from seeing other companies proposals and quotes.  Plus, there's more much when reading between the lines as to what is on the proposal and what isn't.  It's the what isn't on the proposal that tells the take of how to attack a weakness in the future.

Here's a running list of the last 50 that we've posted, you can access them on the Print4Pay Hotel forums when you become a Premium Member!  Enjoy!

 Konica Minolta Quote Soup 2 Nuts!  
Discussion TopicKyocera State of NJ Contract  
No New ContentHot TopicDiscussion TopicIKON_Quote Ricoh MPc 6501  
No New ContentHot TopicDiscussion TopicLanier LDC 365C proposal  
No New ContentHot TopicDiscussion TopicXerox_Quote WC7755PC proposal  
No New ContentHot TopicDiscussion TopicRicoh MP C400SR Proposal 
No New ContentHot TopicDiscussion TopicKonicaMinolta BizHub C451 Proposal 
Discussion TopicTaskAlfa 500ci quote  
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No New ContentDiscussion Topic"Pricing on the Street" for Xerox 5790PT  
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No New ContentHot TopicDiscussion TopicRBS/IKON blank lease 
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No New ContentHot TopicDiscussion TopicXerox WorkCentre 5735PT  
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No New ContentHot TopicDiscussion TopicRicoh MP2500 multi tray  
No New ContentHot TopicDiscussion TopicRicoh MP2500  
No New ContentHot TopicDiscussion TopicAnyone have any contracts/pricing info for Ricohs new color A4s? 
No New ContentHot TopicDiscussion Topicmp6501 c  
No New ContentHot TopicDiscussion TopicXerox WC7775P Workcentre  
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No New ContentHot TopicDiscussion TopicAssorted Bid Summary for KM, Ricoh, Toshiba, Kyocera  
No New ContentHot TopicDiscussion Topiccopystar cs-250ci color  
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No New ContentHot TopicDiscussion TopicCanon imagePRESS 1110S  
No New ContentHot TopicDiscussion TopicRicoh Aficio PRO C901 "Pricing on the Street"  
No New ContentHot TopicDiscussion TopicXerox 4112 Quote 
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