Recently, I had an appointment with a "net" new account that was interested in our Managed Print Service Program. This was not a large account (about 30 employees). Of course the first item of business was to close on the assessment. In this particular business there were over 15 assorted printers from Dell, HP & Okidata.
In smaller accounts I'm not a big fan of all the assessment software tools that are available. When doing a manual assessment one of the items of business is to inventory the entire fleet. I'm a big fan of doing a walk through and collecting my data the old fashioned way.
Of course the manual assessments will take time, however I'm introduced to every person in every department that prints. Not only do I get to meet that person, but I also get a few minutes to interview that person about how they use the printer. After I print the configuration sheet from the printer I'll then have a short interview with the main user/users of the printer.
1. What size of paper do you print onto?
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Showing posts with label forms. Show all posts
Showing posts with label forms. Show all posts
Sunday, January 13, 2013
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