Thursday, December 2, 2010
Copier Manufacturer Shuffles from 4 to 2 Regions
I had just finished my 10AM appointment to gather last minute lease docs, and check and was then off to see another account when I got the call. A friend at a local copier company called to tell me that Rikon had just condensed their Dealer Regions from 4 to 2. Ok, I thought why are you calling me to tell me this? Well, with the consolidation word on the street is that up to 50% of the Rikon Dealer support people will be out of a job come December 31st. Could this be true?
The first thing that hit me was the fact that it's three weeks before Christmas and or the Holidays. How does a company do this to long standing employees? Couldn't they have held out until the end of the fiscal year (March 2011)? Plus, did they really need to reduce the Dealer work force, or could they have focused on making their Direct Operations more responsible for turning a profit and booted those people if a profit was not turned. The word came down is they wanted to make the Dealer Channel more like the Direct Channel...well, ok maybe the next thing we'll hear is that they want the Dealer Channel to lose money like the Direct Channel?
This was posted on the Print4Pay Hotel forums yesterday; "Today, Rikon employees (Dealer Division) were had to Call IN and they received one of two PRE-RECORDED MESSAGES:
A. You have been eliminated
B. You are being re-positioned
Now, I doubt it was explained that way, but if this is true (again I heard this from a few sources), couldn't it have been done in a more professional manner? Is there a more professional manner or is this now the norm in Corporate America? If this is the norm, how low is this that no one could at least call the employees and explain that they no longer have a position. I for one would be extremely disappointed with the entire process.
I understand business is business, but there was no alternative, was Rikon going to go out of business if they didn't make a move until the end of the fiscal year? Maybe the new Rikon head honchos were concerned that they may have been on the chopping black come the end of the fiscal year.
BTW, the letter that went out to dealers made no mention of the layoffs/terminations. Yesterday, we lost some good people that have provided excellent support through out the years, I for one, wish them well and hope that they'll be back up and running soon.