Friday, March 19, 2010

Who Makes the Best Multifunctional Copy Machine?

Since I started blogging about multifunctional copiers a few years ago, this question is at top of everyone’s list in the emails I receive.

Who Makes the Best Multifunctional Copy Machine?

To me it's not a question of who makes the best, the question that should be asked is "Who gives the best support?"

It's my general belief that most multifunctional copiers are equal when it comes to performance, quality, features and reliability. When leasing or buying a multifunctional copier you need to pay attention to the people that stand behind the piece of equipment. There's a saying in our industry, "that the lowest priced copier (equipment) is long forgotten after poor service", isn’t that the truth!

It's the people, the guy or gal next store, the cousin, the uncle or the friend. When you select good professional people even the worst machine ever manufactured could be the best system you ever purchased or leased.

How do you find these professionals?

Well there’re out there, and they’re usually not the companies that have the lowest price. Dealers and Direct Branches that excel have additional layers of support that are designed to support the customer at a moment’s notice, by either repairing the equipment right the first time, having a large inventory of parts and having experienced expert professionals to help with the complexity of these systems.

In essence when shopping for a multifunctional copier system, do yourself a few favors. Check out the people in the organization. Ask them how long they've been doing this and how long they've been with the company. If there is tenure, odds are the company that they work for are true professionals and experts with multifunctional systems.

Ok, so some of you may still be asking what's the best? I believe there are three tiers of manufacturers for multifunctional copiers. Here they are in the tiers.

Tier I: Canon (includes Oce), Ricoh (includes Savin and Lanier), Xerox and KonicaMinolta (all are equal in my eyes, it will come down what features work best for you)

Tier II: Kyocera, Toshiba, Sharp (market share is lower than the above group)

Tier III: Muratec, Samsung, Okidata, HP, Lexmark

Did I leave anyone out?

-=Good Selling=-


Anonymous said...

Well yes,Brother and Pitney Bowes ?

workplace wellbeing said...

A copy machine for milling is very similar to wood duplicators or replicators used to make multiple wooden decoys, for example, from a single finished one. A contour gauge follows the shape of the finished item, and the milling head mimics the form, cutting it into an adjacent piece of material.

Anonymous said...

Brother? Hah, they don't deserve a tier unless we are talking about sewing machines.