This blogs a little different from the rest, I actually asked Mike Lamoth to list some bullet points for his solution and I loved the fact that last bullet point addresses work flow so that you may be able to uncover work flow opportunities!
As Managed Print Services gains more momentum globally the need to have reps articulate whats involved with MPS, how it differs from the past "over promos under deliver" and actually perform a professional assessment so they can actually speak more intelligently about the customers environment has become a necessity. Not to mention, the Dealer or OEM is now on the hook because they are telling the customer I will manage your print environment for $$. So they require reliable resources to help them understand the TRUE picture and not pie in the sky.
What was once a nice to have has become a must have and that’s an assessment tool.
One of the biggest complaints I hear from dealer principles is that many of the tools in the market require an analyst to use and the dealer can't afford an analyst for every rep. So we developed a sales aid and an assessment tool for all sales reps to use.
How does DOCassess differ:
- Ease of use
- We have incorporated a Print Environment Balanced Score Card as a sales aid – this allows the rep to meet with the customer and discuss their print environment by asking 22 related questions. At the end the customers score will fall into one of three categories giving them some industry stats and suggesting they move forward with an assessment.
- Two types of assessments – Surface Level for SMB (small to medium business) and Advanced which goes so far as to offer individual device TCO's, a sophisticated carbon calculator, and much more.
- Interview section to asked end users questions that will uncover process and workflow improvements