Samsung 6345N Review from the Street!

Its been about six months since the Samsung 6345N was introduced and about 4 months or so since it has been on the street. For those of you who do not know the 6345N is a 45ppm MFP that can scan, print copy & fax (optional) all for a retail price of $2,995. The system can take an optional fax module along with a finisher/stapler and upto three additional 550 sheet paper trays.I have sold six of these units since they came out and have captured about 50,000 pages per month for all of the devices.

Here's what I like about the 6345N:

• Auto Doc Feeder is fast and copy and print speed is as advertised!


• Large 550 sheet paper trays for letter or legal.


• MSRP


• Duplex Print Speed


• Footprint


• Color Scanning
  


• Document Server


• Simple Easy to Navigate Touch Screen


• Easy Print Driver Navigation


• Fax Forward to Email as PDF


• Print Quality (Awesome)All in all well built, easy to use and will serve the needs well of illiterate MFP users. Not many bells and whistles, just down and dirty simple functionality.

Here goes what I don't like:

• Can't receive letter and legal faxes, everything must go to letter or legal.


• Accounting Package will not work, Samsung has stated that they are aware of the flaw and are developing a firmware upgrade.


• Every time you replace or add paper you have to confirm the paper size.


• Touch Screen seems like its not calibrated correctly and you have to select functions on most occasions more than once.


• Halftone copy quality is horrible from a printer document, no adjustments seem to work well.


• Extremely hard to make scan2email connections.Advanced Copy functionality such as duplex, collate, mixed sizes can not be selected until original documents have been loaded in the document feeder.

Summary:

For the price there is alot of bang for the buck for the print, and copy speed. Illiterate MFP users will like this machine and it will perform fine up to 10,000 pages per month. Vertical Markets are Realty, Mortgage, Title and Attorneys if they need to receive both letter and legal faxes you need to talk them into faxforward2email, this will work well and eliminate the problem of not being able to receive and print letter and legal at the same time.

Were I would not sell this machine, is to advanced MFP users that are used to all of the functionality and ease of use of our current machines, if you do place one of these with advanced users, I guarantee you'll be removing it with in a weeks time!

Bringing me to the final point, I believe that these types of units from Samsung, HP, Xerox (relabeled Samsung) and Muratec (relabeled Samsung) are needed and their should be more of them. There is no need for an 11x17 foot print for the vertical markets that I described. Ricoh, and Canon need to step up to plate and give the customers what they need and want. It's said that 77% of all MFP users do not need 11x17.

One other note, for the price these systems allowed me to place units and beat the competition badly. I heard that a few reps stated they did not no anything about the unit, another rep stated that they only make phones. Bottom line was that in a competitive deal this system can capture your TDV each an every time.

If anyone else has anything to add, please do so!