Copier Technicians "Truth Be Told"

I started in the industry as a copier technician. Who's always there to listen to those mundane comments, "Oh, the copiers broken again", or "You're here so much we might as well put you on the payroll", "You're here again" as they walk past you snickering. Being a copier technician is not a glamour job and the pay from what I here is so, so. I've also heard that 65% of copier techs don't like their jobs.

I for one can appreciate how hard they work and what they have to put up with on a daily basis. They have to deal with some unpleasant customers at times, field questions from sales people (yeah they call us the dummies), make sure the correct parts are ordered, follow up, diagnose issues, manage calls and answer to the Service Manager, plus do six or seven calls a day, while always being on the road (that's a chore in itself). The techs that service the systems in my territory are great. They are great to the customers, and they are extremely knowledgeable in their field. Lets face it after the machine is sold, who sees the customer more often that the technicians. I have a team that will bend over backwards to keep our customers satisfied! Customers will perceive your company by the expertise and professionalism of the technicians.

My guys are always watching my back, and keeping tabs on the customer and informing me if some customers maybe having some difficult issues.

So, if you're a tech in the copier business, my hats off to you. You guys have to deal with a lot of stuff, while still maintaining your composure and professionalism. Those of us in sales would not be able to get repeat sales if it weren't for you guys.

Here's one of my favorites for copier repairs:

When the office photo-copies began to look faint, the office manager had the receptionist call in a local repair service.

The friendly technician, after inspecting the equipment, informed the receptionist that the machine was only in need of a good cleaning. The copier tech suggested that someone might try just reading the operator's manual and perform the job themselves, since it would cost much if he did the work.

The recptionist said she would relay this info back to the office manager, but she was truly surprised by his candor so she asks, "Does your boss know you are discouraging business?"
"Actually, my boss demands we explain this to all our customers," he replies to the receptionist. With a wink he adds, " Anyway, after people try first to fix things themselves, we end-up making much more money on repairs."

-=Good Servicing=-