Sunday, June 9, 2013

100 calls a day, 240 minutes talk time a day, 4 opps per day equals NO job

I was alarmed when I received and email from a very valued print4pay hotel member. I just spoke with him tonight and I'm hoping I can him connected with another job in his area. I also had his permission to post this and he may or may not want to remain anonymous. But I think this is a great topic of discussion and to see if any of us can help him. Below is the email to me:


A couple months ago they brought in a new sales manager and started changing our pay structure. Goals went to a 30% monthly incline and if you don't hit goal you don't get commission. Also, in order to hit goal you have to average 100 calls per day with an average talk time of 250 minutes per day and enter a minimum of 4 new business opportunities per day. If we miss any of these points we don't get paid.

On top of that the CEO has a very disrespectful and degrading management style to the point where he pretty much bullies the employees every day. He required that we call the office before and after every stop in the field and would call and email during meetings just to check up. He recently called the client's office because I wasn't answering. He had tracking devices on the work vans, which was fine, it let him know where we were but if I'm with a client I can't take calls for no reason.

Last week we had a total of 7 sales reps. He let 3 go early last week as well as the only accounting employee and 1 of the 3 customer service reps. Tuesday they called me out of the field to fire me along with 1 other sales person.

They now have 0 accounting employees, 2 customer service reps, 2 service techs and 2 sales reps that have only been in the industry for 4 months. hard as I work at hitting these sales goals I was let go with no notice, explanation or severance pay. They only thing I'm left with is a 4 page non-compete and bills to pay.

I've sent the non-compete to two different attorneys and they say it's solid. Since I saw this coming a head of time I tried to get a sales position with a local company, they really wanted me to work for them, but then had to turn it down once they read the non-compete.

As far as future plans, I sent a resume to xyz company  yesterday and didn't mention the non compete. We'll see how that goes...

I have a phone interview this morning with one of my clients, they're a large processing company. Since I'm going to school for a degree in network security I figured this could be a good option to get the experience since security is a major concern in the credit card processing industry.

I'm not sure where I'll end up but it seems like I've been kicked out of the industry with no explanation at all.

Would like to hear from others as to how we can help.

=-=Good Selling=-


Anonymous said...

This company must be out of business by now. Rifgt?

Anonymous said...

That sales manager & the owner of the company are complete morons. It's not about quantity but rather quantity. Manager to important metrics such as proposals or pipeline value, not the number of dials or talk time. Of course, any dealer that manages to hardware revenue instead of recurring revenue is on the road to irrelevance anyway.

Anonymous said...

They would have never had the chance to fire me. I would have left a roadrunner dust cloud behind me as I left.