Thursday, March 24, 2011

5 Reasons Not to Buy a Refurbished Plotter from the Internet!

My Momma did NOT raise a fool! Today one of my clients asked to quote on a 42 inch plotter. As always, I whipped up a competitive quote for one of our Epson’s and emailed it over to them. After a follow up call I found out that they are going to buy a refurbished HP from some jackhammer web site that is offering the 42 inch plotter for around $2,700. I also found that this plotter was intro’d in 2009 and is possible two years old already. So, here are 5 compelling reasons to stay away from a refurbished product.

1) If you’re not buying directly from the manufacturer, I’ll bet dollars to doughnuts that the system is not refurbished but it’s been USED and ABUSED.

2) It’s refurbished why? Because it did not work out of the box (it was a DEFECT), and pray tell who refurbished the product, was it someone with a good six months experience with plotters. You’ll never know until you get another repair bill.

3) Will the web reseller of the product put someone on site to make a repair if the plotter arrives and it’s still broken? If they don’t who will you call, someone you’ve never done business with before.

4) Support: You’ve got the plotter, you set it up, and you have questions about the operation or the print driver. You call the manufacturer and they tell you the system is out of warranty and if you need phone support you gotta pay!!

5) The print driver disks, and the manual are missing, along with that you did not comprehend the specs right and you find out that the stand is optional along with the network card and additional memory. The cost is not longer $2,700 plus now you’re losing productivity because you need to order the additional items, wait for them to arrive and then install them.

When I first got into the copier business, one of the best quotes I ever heard was “The thought of a cheap price is long forgotten after poor service”. In this case the poor service would be all of the above.

-=Good Selling=-

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