TWIR "This Week in Ricoh"

IKON/Ricoh launched its own version of managed print services program, calling it “Ricoh Managed Document Services Program”. Details:
- Led by Dan Waldinger, Director of Strategic Marketing for Ricoh
- combines IKON’s professional services, sales, service & facilities management
- provides on-site and off-site management of fleets
- uses tagline; “MPS and Beyond”
- uses “DOCutivity” assessment program (originally developed by Lanier, which was acquired by Ricoh)
- total of 23 different modules are part of the program
- based on Prosci’s popular ADKAR change management model
- ADKAR stands for Awareness, Desire, Knowledge, Ability & Reinforcement

Ricoh launched its new Service Oriented Architecture (SOA) technology for its MFPs equipped with Embedded Software Architecture (ESA). The SOA portal will enable enterprise customers to leverage IBM’s WebSphere software. This means that customers with Ricoh MFPs, can activate an IBM application from the MFP control panel.

Ricoh now shipping an A3 floor-standing color laser printer, the Aficio SP C820/821 series offering:
- launched by Ricoh product manager, Ije Rodgers
- 4 tandem OPC drum design
- 50ppm top speed b/w or color for 821, 40ppm for 820 model
- 50 second warmup time
- 600x600dpi (4 bits per pixel) or 1200x1200dpi (2 bits per pixel)
- Comes standard with two 500 sheet paper drawers & 100 sheet bypass
- Can add either two more 550 sheet drawers, or a large capacity letter size paper deck
- Handles up to 140lb. index stock
- Auto duplex supports only up to 90lb. index
- supports printing up to 49” long banners
- Built-in print controller
- 1GHz processor for 821, 600MHz for 820
- 512MB RAM (can upgrade to 1GB)
- 80GB hard drive standard on 821, optional on 820
- PCL & PostScript print drivers
- Finishing options include; stapling, booklet-making & hole punching

Ricoh updated its competitive product to Hewlett Packard’s Web JetAdmin, called Ricoh SmartDeviceMonitor:
- Launched by Ricoh product manager, John Carlomano
- No charge network device management software
- Displays status of printers/MFPs
- Control access privileges
- Configure NIC cards
- Can support up to 1,000 devices
- Optional Accounting Report Package allows monitoring of all print/copy/scan/fax activity with detailed usage reports by user and usage costs for chargeback
- ($900 for 5 devices, up to $3150 for 50 devices)
- Auto discovery
- See paper and toner levels
- Obtain meter reads
- Pop-up error notifications for service calls, low paper, low toner

-=Good Selling=-